Payment Terms and Conditions

ABN: 77 660 783 175
Ph: 1300 609 674
E: [email protected]
W: specialistbehaviour.com

1. General Terms

These Payment Terms & Conditions apply to all transactions between SBCT Pty Ltd (“Specialist Behaviour”, “we”, “us”, or “our”) and its customers, unless otherwise agreed in writing.

By purchasing any product, course, or subscription from Specialist Behaviour, the customer agrees to be bound by these Payment Terms & Conditions, together with any applicable Direct Debit Service Agreement.

2. Direct Debit Authorisation

(All‑Access Pass 12‑Month Subscriptions)

By purchasing Specialist Behaviour’s All‑Access Pass 12‑Month Subscription, the customer authorises a recurring direct debit arrangement whereby:

The first instalment is paid upfront at the time of purchase by credit or debit card; and

Subsequent instalments are automatically debited from the customer’s nominated debit or credit card.

The minimum subscription term is twelve (12) months. Upon completion of the minimum term, the subscription may continue on a month‑to‑month basis unless cancelled in writing in accordance with the Direct Debit Service Agreement.

The customer’s debit day will occur on the same calendar day as the initial purchase, or the next Business Day where applicable.

A copy of the Direct Debit Service Agreement:

Is provided to the customer via email following purchase, and
Is available via the learning platform at https://learn.specialistbehaviour.com.

3. Subscription Pricing

Specialist Behaviour operates a subscription pricing structure for All‑Access Pass holders.

The applicable subscription rate is the rate displayed and confirmed to the customer at the time of purchase, including during checkout, subscription confirmation, or invoicing.

Where pricing changes apply to existing subscriptions, customers will be provided with at least thirty (30) days’ written notice, in accordance with the Direct Debit Service Agreement.

4. Payment Methods

We accept the following payment methods:

Credit and debit cards (Visa, MasterCard, American Express)

Bank transfer (available upon request and subject to approval)

5. Payment Due Dates

All online purchases via the learning platform (https://learn.specialistbehaviour.com) must be paid upfront by credit or debit card unless otherwise agreed.

Bank transfer payments must be made within seven (7) days of the invoice date unless otherwise specified in writing.

For recurring subscription services, payments are due on the same calendar date as the initial purchase, or the next Business Day where applicable.

6. Late Payments

Accounts that are more than fourteen (14) days overdue may be placed on hold, and access to services may be suspended until payment is received in full.

If payment is not resolved, the outstanding balance may be referred to debt recovery.

If subscription payments remain unpaid and unresolved for more than 14 days within the minimum 12‑month term, the outstanding balance for the full minimum term may be referred to debt recovery.

7. Debt Recovery

Where an account falls into arrears, Specialist Behaviour’s debt recovery process may include:

First written reminder

Second written reminder

Final written notice

Referral to a debt collection agency

Once a debt has been referred to a collection agency, all matters relating to the outstanding balance—including negotiations, disputes, and payment arrangements—will be managed directly by the agency. Specialist Behaviour will no longer manage the account.

Any reasonable costs incurred through the debt recovery process are payable by the customer.

8. Invoices & Receipts

Invoices and receipts are issued electronically to the email address provided by the customer.
Customers are responsible for ensuring their contact details remain accurate and up to date.

9. Disputes

Any disputes relating to charges must be submitted in writing to [email protected] within seven (7) days of the invoice date.

Specialist Behaviour will investigate and respond to disputes within seven (7) business days of receipt.

10. Cancellations and Refunds

Specialist Behaviour offers a five (5) business day cooling‑off period from the date of purchase, provided no course or subscription content has been accessed.

No cancellations or refunds are available once any content has been accessed.

Cancellation of an All‑Access Pass 12‑Month Subscription does not release the customer from payment obligations for the remaining instalments owed under the minimum subscription term.

To request a cancellation within the cooling‑off period, customers must email [email protected].

No refunds will be processed under any other circumstances.

11. Taxes

All prices are exclusive of GST unless otherwise stated.
Customers are responsible for payment of any applicable taxes, duties, or charges imposed by law.

12. Confidentiality and Payment Processing

Specialist Behaviour uses Stripe to process online payments securely and does not store or retain customer credit or debit card details.

Stripe’s Privacy Policy is available at:
https://stripe.com/au/privacy

13. Changes to These Payment Terms

Specialist Behaviour reserves the right to amend these Payment Terms & Conditions at any time.
Updated terms will apply from the date they are published or otherwise communicated.

14. Governing Law

These Payment Terms & Conditions are governed by and construed in accordance with the laws of Australia.

15. Contact Information

For any questions regarding these Payment Terms & Conditions, please contact:

Email: [email protected]
Phone: 1300 609 674