Leading Difficult Conversations into Positive Outcomes

Training

Schedule

Self paced

Duration

1 hour

Cost

69

This 60-minute course offers a hands-on guide for skilfully handling challenging discussions and transforming them into beneficial results. Grounded in empirical research on effective conflict management, the program’s content and methods equip participants with useful and relevant skills they can implement immediately within their professional and personal contexts.

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Suitable for:

Behaviour Support Practitioners
Allied Health Professionals
Teachers, School Administrators, and Education Support Staff
Early Childhood Educators
Case managers
NDIS Providers and Managers
Direct support workers
Parents and carers

How to manage difficult conversations

Know your conflict style
Preparing for the conversation
Maintaining boundaries and decorum
Saying what you actually mean

What you'll gain:

Practical conflict-management skills you can use straight away — clear steps for de-escalation, reframing and moving from disagreement to solutions.
Greater confidence to enter and lead difficult conversations across settings (team meetings, with families, with colleagues or service providers).
Faster resolution and improved outcomes — reduce escalation, wasted time and repeated follow-ups.
Stronger relationships and trust with families, colleagues and participants through clearer, more respectful communication.
Practical tools for managing your own stress and staying composed during challenging interactions.
Transferable techniques that work in both professional and personal contexts (meetings, care planning, handovers)

Ready to turn knowledge into positive action?

Discover a world of transformative Positive Behaviour Support (PBS) training with our engaging and interactive online courses. You’ll learn specialised skills and strategies that you can immediately put into action.

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Meet your presenter

Jenn Colechin

Board-Certified Behaviour Analyst (BCBA)

Specialist Behaviour Support Practitioner

Director of Specialist Behaviour

Master of Education in Applied Behavior Analysis (MS ABA)

Master of Health Science in Disability Studies (MHS Dis Studs)

Bachelor of Arts in English Literature (BA)

Graduate Certificate in Criminology (Forensic Disability)

Hello and welcome! I’m Jenn Colechin, a behaviour support specialist and Board-Certified Behaviour Analyst (BCBA) with over 26 years of experience.

My journey into the field of complex positive behaviour support is a deeply personal one, beginning with my own experiences as a trauma-affected child right through to becoming a kinship carer and permanent carer myself.

After pursuing extensive education in understanding human behaviour and disability care, I began working as a behaviour support analyst and therapist. I’ve supported individuals and their carers within schools, out-of-home care, and family-based settings.

My practice is grounded in evidence-based behavioural science and trauma-informed principles, offering comprehensive clinical support, including functional behaviour assessments (FBAs), individual supervision, and tailored interventions.

My experiences within the sector and the challenges faced by support professionals and the individuals they care for are what led me here.

I started Specialist Behaviour to build a community of learning and growth that drives much-needed change in the support sector.